Name: We ask that you use your real name in this field. We promise to keep it confidential. We have a hard time addressing someone who identifies him- or herself as "Rambo," "SpyderGawd," "Kid Deth" and so on and pretending that we're having a serious conversation with a grown-up.
E-Mail Address: Please be certain to double-check your e-mail address. If it's incorrect, we won't be able to reply to your message and you'll think we're inconsiderate swine. You'll probably tell all your friends bad things about us, we'll have to send our leather-winged demon of the night to eat your pancreas... all in all, an ugly outcome for a minor typo.
Application: Select the application you're contacting us about. Note that support is no longer available for Alchemy Mindworks' legacy applications. We're only able to assist you with the software listed in the field below.
Graphic Workshop Professional 8
Graphic Workshop Professional 7
Graphic Workshop Professional 6
Graphic Workshop Professional 5
GIF Construction Set Professional 8
GIF Construction Set Professional 7
GIF Construction Set Professional 6
GIF Construction Set Professional 5
Animation Workshop 8
Animation Workshop 7
Animation Workshop 6
Animation Workshop 5
Calendar Wizard 8
Calendar Wizard 7
Calendar Wizard 6
Calendar Wizard 5
Font Wrangler 7
Font Wrangler 6
Font Wrangler 5
Pagan Daybook 8
Pagan Daybook 7
Pagan Daybook 6
Pagan Daybook 5
PNG MNG Construction Set 8
PNG MNG Construction Set 7
PNG MNG Construction Set 6
PNG MNG Construction Set 5
Presentation Wizard 7
Presentation Wizard 6
Presentation Wizard 5
Screen Saver Construction Set 6
Screen Saver Construction Set 7
The Ultimate Screen Clock 8
The Ultimate Screen Clock 7
The Ultimate Screen Clock 6
The Ultimate Screen Clock 5
Voice Manager 7
Up To Date
GIF Construction Set Tutorial
Registered: Alchemy Mindworks will, at our discretion, provide reasonable technical support to users of unregistered copies of our software to the extent necessary to evaluate them. Keep in mind that we maintain a database of all the registered users of our software. If we check it and you turn out to have been fibbing, we probably won't be getting back to you any time soon.
Registration name: Complete this field if you selected Yes in the previous field. Enter your registration name as it was provided when you registered the software in question. Your registration name may differ from the name in the address to which we shipped your software. Registration names consist of exactly two words, separated by a space.
Registration code: Complete this field if you entered your registration name in the previous field. This will be a twenty-character code of the form ABCDE-FGHIJ-KLMNO-PQRST for applications, or a seventeen-character code of the form 12345-67-89012-34 for plugins. If you're looking for assistance with a registration code problem or detailed support for an Alchemy Mindworks application, please be sure to complete this field correcsly.
Version: Look in the About dialog for the software you're requesting assistance with. The version number will be a number, a decimal point, another number and a letter. The name of the file you downloaded, the file size, the file date and the color of your late aunt Blothelda's prize-winning geraniums are all unworkable substitutes for the version number.
Revision level: Look in the About dialog of your software for a revision level. It will be near the version number, typically just below or next to the name of the application. This number is important, in that if you're encountering a problem with an earlier release of the software in question, we might have subsequently addressed it.
Computer: The name on the front will do if it's one we're likely to have heard of. If you're using something peculiar or home-made, we'll leave the description to your discretion. At the very least, the type and speed of the processor lurking therein would be of inestimable help.
Memory: Note that this is not the same as the size of your hard drive. Contemporary PCs typically have one gigabyte or more of memory — usually a lot more. If yours has less memory than this, you've probably just ascertained the cause of whatever problem you're contacting us about.
Four or more gigabytes
Windows: All versions of Windows are perfectly interchangeable, and all run the same software. In addition, Elvis is alive, rocks weighing less than eleven pounds fall upward on alternate Tuesdays during months with an R in them and elected officials never lie.
Windows Vista Starter Edition
Windows Vista Home Basic Edition 32-bit
Windows Vista Home Premium Edition 32-bit
Windows Vista Business Edition 32-bit
Windows Vista Enterprise Edition 32-bit
Windows Vista Home Basic Edition 64-bit
Windows Vista Home Premium Edition 64-bit
Windows Vista Business Edition 64-bit
Windows Vista Enterprise Edition 64-bit
Windows XP SP1
Windows XP SP2
Windows XP SP3
Windows 98 second edition
Windows NT 4.0
Linux with Wine
Macintosh with Darwine
Other (please specify in the Problem field, below)
Other applications: Please list any other applications you had running when the problem you're contacting us about happened. Be sure to try to reproduce the problem with all these applications terminated, and mention the results in the Problems field, below. In listing other running applications, don't forget to include Nortons, background tasks, virus checkers, shells and so on. Enter "None" in this field if there was nothing else running on your system when the problem you're contacting us about occured.
Support Guidelines page will help you stucture your support request to get your problem resolved as quickly as possible, with a minimum of typing. Please review them before you complete your support request.
Yes, I have read and agreed to the support guidelines
No, but I'm a demon at polo
Problem: Here's where you can actually tell us what's wrong. Please explain the problem you have encountered clearly and in as much detail as is reasonable. Avoid the use of jargon as much as possible. Keep in mind that we probably haven't encountered the problem in question before, and we'll need to know as much as possible about it if we're to reproduce it and provide you with a solution.
IMPORTANT: Please explain what you're inquiring about in detail. If you encountered an error message, quote its entire text. We ask that you not use a screen capture, Windows register dump or a Dr. Watson report as a substitute for describing your problem. We would also like to take this opportunity to observe that while software issues can be frustrating at times, it's a mistake to take them personally. Addressing our support people in a rude or abusive manner isn't likely to get your problem solved. This field can hold up to 6000 characters.