I want it all, and I want it all covered in chocolate!

If you have lost or forgotten the registration code for your Alchemy Mindworks software, you can request a replacement code through this page. Requests for replacement registration codes are processed by a robot.

In order to successfully process your request for a replacement registration code, the robot must have all of the following information provided correctly. While it can do some fuzzy logic comparisons to deal with minor variations in street names and such, missing fields will usually confuse it.

When you submit this page, the robot will scan the Alchemy Mindworks user database and e-mail your registration code to you. Please note that robot requests are batch processed — while lost registration code requests are typically processed within hour or two, you may not receive your replacement registration code for up to one business day.

The Alchemy Mindworks user database only goes back to 1998. If you registered software prior to 1998 and have lost your code, we will be unable to assist you.

Please read the following carefully before you use the robot.

  • This page cannot provide replacement codes for software which has been registered through an overseas distributor, software provided for review, software purchased by a credit card transaction which was subsequently disputed or software paid for by a cheque which was dishonoured by your bank.

  • The robot will only permit three attempts to locate your code within any 30-day period. Please be certain to verify the information you submit.

  • The robot will only process one request per 24-hour period, and will ignore any additional requests without reply. If you send it a large number of requests — for example, trying multiple permutations of your name, address or year of registration — it may decide you're trying to overwhelm it, and refuse to process any further requests from you for an extended period.

  • The registration codes for the Professional and Classic versions of Alchemy Mindworks' applications are different. If you registered a Classic version, the robot will not provide you with a code for the Professional version. Registration code replacement is no longer available for Graphic Workshop 2.0, GIF Construction Set 2.0, Graphic Workshop Classic or GIF Construction Set Classic.

  • If the robot replies that it can't find your code, one of the following is the case:

    • You have entered incorrect information into one or more of its reference fields. Please check your submission and try again.

    • You have requested that it search in the wrong year.

    • You originally registered your software under a different name, such as a company name, your spouse's name and so on.

    • You haven't actually registered and you're not in the database.

    We are unable to search the database any more effectively than you can through this page. Please do not contact us for help in locating lost registration codes if the robot turns you down.

  • You must have registered, had your order processed and received your software or e-mailed registration codes before the robot will be able to find you in the database. Please do not use this page to try to obtain your registration code immediately after you place an order. Such requests will always fail.

If you have lost the registration code for a bookware application, you can look it up in the book you purchased to register your bookware. We are unable to provide replacement registration codes for bookware.

You can find additional information about software registration and registration codes at the Lost Registration Code Problem Solver page.

Should you prefer to have an Alchemy Mindworks staff member search for your lost code, please see the fee-based code search.

The highlighted fields below are required — your request will not be delivered if any of them are blank or unselected.

Name:
   
Company:
   
Address 1:
   
Address 2:
   
City or Town:
   
State or Province:
   
Post or Zip Code:
   
Country:
   
Year Registered:
   
Application:
   
Current E-Mail:
   

LEGAL DOGMA: All information submitted through this form will be treated in confidence. Alchemy Mindworks accepts no responsibility for any loss, damage or expense caused by your use of this page, however it occurs. By clicking on the submit button, below, you indicate that you accept these terms and that you indemnify and hold blameless Alchemy Mindworks and all its stockholders and suppliers from any monetary costs including attorney's fees and court costs arising out of your use of this page and any information provided by it. You further assert that you are the individual or the legitimate representative of the organization indicated above, and that you have a legitimate right to request the information to be provided by this page. Alchemy Mindworks may, at its discretion, seek civil and/or criminal penalties for parties misusing this page or information provided by it. The availability of this page does not constitute an assurance or contract on the part of Alchemy Mindworks to provide the information described herein. The lawyers made us say that.